GlobalConnect BPO is a 120-seat outbound call center based in Lagos, Nigeria, serving primarily UK and German clients. Before discovering iTelVoIP, they were spending over $18,000 USD per month on international calling through a traditional carrier.
The Challenge
With 120 agents making an average of 45 minutes of outbound international calls per day, their monthly calling volume exceeded 162,000 minutes. At their previous carrier rate of $0.11/minute to the UK and $0.14/minute to Germany, costs were unsustainable for their margins.
The Solution
GlobalConnect migrated to iTelVoIP Enterprise SIP trunking in Q3 2025. Key factors in their decision were the competitive per-minute rates, the ability to present UK and German caller IDs (dramatically improving answer rates), and the quality of the infrastructure for routing from Nigeria.
The Results
- Monthly telephony cost: $18,200 → $4,050 (78% reduction)
- Call answer rates: 23% → 41% (due to local caller ID presentation)
- Average call quality MOS score: 3.2 → 4.4
- Zero downtime incidents in first 6 months
Key Takeaway
For high-volume call centers, the combination of low per-minute rates and custom caller ID significantly impacts both cost and revenue. The ROI on migrating to iTelVoIP was realized within the first billing cycle.