Privacy Policy

1. Information We Collect

When you use iTelVoIP services, we collect:

• Account Information: Name, email address, phone number, and billing details provided during registration
• Call Data Records (CDR): Call destination numbers, duration, timestamps, and quality metrics
• Device Information: Device type, operating system (Android/iOS), and app version when using the iTel Mobile Dialer or MoSIP Dialer
• Usage Data: Features used, pages visited on our website, and VoIP service interactions
• Payment Information: Processed via secure third-party payment gateways; we do not store full card numbers

2. How We Use Your Information

We use your information to:

• Provide and improve our VoIP calling services and dialer applications
• Process orders and manage your iTelVoIP account
• Send service notifications, invoices, and support communications
• Comply with legal obligations and law enforcement requests
• Analyze service usage patterns to improve call quality and features
• Send promotional communications (with your consent, opt-out available)

3. Data Sharing

We do not sell your personal data. We share information only with:

• Carrier partners necessary to complete VoIP calls to 200+ countries
• Payment processors for secure transaction handling
• Legal authorities when required by applicable law
• Service providers operating under strict data processing agreements

4. Data Security

We protect your data with industry-standard security measures:

• TLS encryption for all data in transit (including VoIP signaling)
• SRTP encryption for all VoIP call media
• AES-256 encryption for data at rest
• Regular security audits and penetration testing
• Strict employee access controls and audit logging

5. Your Rights (GDPR & CCPA)

Depending on your location, you have the right to:

• Access and export your personal data
• Correct inaccurate information in your account
• Request deletion of your personal data ("right to be forgotten")
• Opt out of marketing communications at any time
• Data portability — receive your data in a machine-readable format
• Lodge a complaint with your national data protection authority

6. Cookies & Tracking

We use essential cookies for authentication and security. Optional analytics cookies (e.g., Google Analytics) help us improve our service. You can disable non-essential cookies in your browser settings.

7. Data Retention

We retain your account data for as long as your account is active. Call Detail Records (CDRs) are retained for 12 months for billing and dispute resolution. You may request earlier deletion by contacting us.

8. Contact Us About Privacy

For privacy-related requests or questions, contact our Data Protection team:

• Email: privacy@itelvoip.com
• WhatsApp: +92 319 6228098
• Service Area: Online Worldwide — Serving Pakistan & International Customers